Getting your card replaced in an emergency.

If you’ve lost your card and need a new one pronto, let us know – we’ll get you sorted with an emergency replacement as fast as we can.

Give us a call on 13 15 63 if you’re inside Australia, or + 61 3 9708 4001 if you’re overseas.

Of course, if you’ve lost your card you’ll also need to stop or cancel the card immediately, so that it can’t be used fraudulently.

Delivery time.
An emergency replacement card takes 1–2 business days to arrive if you’re in Australia. If you’re overseas, it should generally get to you within 72 hours.

Activation.
Once your card is safely in hand, you just need to log in to internet banking and set up a new PIN to activate it. Then you can start using it right away.

Activating your pin with a SpendME account? Find out how here.

Cost.
In an emergency, we’ll need to use express delivery or courier services to get your new card to you quickly – which means charging you a fee to cover these costs.

Check out your account type below to see what fee applies to you.

SpendME Account:

Emergency Replacement Card – domestic $15, international $75.

Everyday Transaction Account:

No fee for emergency card replacement inside or outside Australia.

InterestME Savings Account:

No fee for emergency card replacement inside or outside Australia.

Frank Credit Card:

Replacement card delivery fee – $20 within Australia, $100 overseas.

ME Mastercard:

Replacement card delivery fee – $20 within Australia, $100 overseas.

What ME app have I got? Find out here.