Protect yourself

Get secure, scam aware and protected.

Protecting yourself from identity theft and fraud is super important in today’s digital landscape. Here are some easy tips from ME to keep you safe.

Protect Yourself.

Be Scam Aware.

Beware of sharing your PIN or internet banking details and never disclose personal information unless it can be verified.

Use strong, unique passwords.

Avoid common passwords, use a mix of characters and create unique passwords for each account.

Beware of phishing attempts.

Watch out for suspicious emails or URLS and contact ME to verify any unexpected requests.

Monitor your accounts regularly.

Review transactions and keep a close eye on your bank statements for any unauthorised transactions.

Stay secure online.

Use secure networks and beware of requests to share a one-time passcode and verification codes. This can be over the phone, or via a web pae that you have been invited to visit through an unsolicited call, SMS or email. Never share verification codes including to someone you believe might be us.

Keep devices up to date.

Regularly update your operating system, web browser, and antivirus software. Enable automatic updates where possible.

How ME is protecting you.

Fraud Monitoring and Detection.

ME’s fraud detection systems keep a close watch on your account for signs of unauthorised activity. If we spot something that doesn’t add up, we’ll investigate right away and take action to maintain the safety of your account.

Secure online banking.

ME’s online banking platform is built with strong security features to safeguard your information and transactions. We're always updating and improving our systems to stay one step ahead of potential threats.

Double security with 2FA for ME Go.

We've added an extra layer of protection to ME Go with Two-Factor Authentication (2FA). This means even if someone gets ahold of your password, they still can't get into your account without the extra verification step.

Joining forces against fraud.

ME works closely with law enforcement and regulatory agencies to crack down on fraudsters and protect our customers.

Disclosing personal information.

Avoid sharing your PIN, one-time verification codes or internet banking details: Including to your bank - be cautious of third parties that may contact you via phone or email impersonating ME.
Never disclose personal information over the phone or on email: Unless it can be verified that you’re speaking to a trusted individual or service.

Create complex passwords.

Do’s: Use long passwords with a mix of letters, numbers, symbols, and upper and lower cases.
Don’ts: Avoid using common phrases, your name, or date of birth. Don’t reuse passwords and consider using a password manager.

Something feels phishy.

Check website authenticity: Research unfamiliar websites before making purchases to ensure they are reputable.
Ensure site security: Look for the padlock icon in the address bar to confirm a secure connection.
Verify recipients: Confirm bank details over the phone before making payments, especially if requested via email.
Avoid clicking on suspicious links: Don’t share personal details or verification codes with unknown contacts.

Your money’s safe with ME.

Not only does our system constantly monitor your card to help prevent fraudulent behaviour, we’ve got loads of other security measures in place to help protect you:

Lost your card?

You can temporarily lock your card in the ME Go app or ME Go Internet Banking if you think you may have misplaced it (or it’s in your pocket... again).

Government guarantee.¹

Your money is protected by the government guarantee, with up to $250,000 per person covered by the government’s Financial Claims Scheme.

Your savings’s safe with ME.

One-time pins and biometric logins mean your hard-earned savings is always protected by a swipe or a smile.

Legal stuff.

1. Government guarantee.
Deposits are protected by the Australian Government’s Financial Claims Scheme, up to $250,000 per person per authorised deposit-taking institution.

Protect your money and identity online.

Get secure, scam aware and protected.