Cancel and replace a lost or stolen card.
You can permanently cancel your card on the spot, either in the classic ME Bank app, ME Go app or Internet Banking, and we’ll send out a replacement.
If you’re overseas and you need the replacement card, call ME right away on +61 3 9708 4001.
You can add your replacement ME debit card to Apple or Google Pay™ before the plastic arrives, using your mobile app. For your credit card, you’ll need to wait until your new card arrives in the post so you can accept the terms and conditions first.
ME Go app.
- Log in to the app.
- Tap the
icon in the bottom menu.
- Tap ‘Manage cards’ in the menu.
- Select the account you’d like to report the card on.
- Tap ‘Report card lost or stolen’.
- Follow the prompts to report your card, and we’ll send out a replacement.
ME Go Internet Banking.
- Log in to ME Go Internet Banking.
- Select ‘Cards’ from the side navigation menu.
- Select the Card you wish to manage on the “Cards” screen
- Select ‘Report card lost or stolen’.
- Follow the prompts to report your card, and we’ll send out a replacement.
Please note, you cannot update your address in ME Go Internet Banking at this stage, so head over to the ME Go App or call ME on
13 15 63 if you wish to update your address.
ME Bank app.
- Log in to the app.
- Tap the
icon on the bottom menu bar.
- Tap ‘Cancel and replace’.
- Let ME know if this card was either lost, stolen or retained by ATM, and the date you last saw it.
- Tap ‘Next’.
- Hit ‘Yes’ to confirm. Your card is now cancelled, and a new card will be sent to your address.
ME Bank Internet Banking.
- Log in to internet banking.
- Click ‘Cards’ in the top menu, and select ‘Stop or replace your card’.
- Click the ‘Choose a card’ box, and select which card you want to stop.
- Click the ‘Card details’ option that appears to see more information about the card you picked – make sure it’s the right card.
- Click the ‘I need this card to be’ dropdown box and select ‘Cancelled’ to permanently cancel the card and automatically order a new one.
- Let ME know if this card was either lost, stolen or retained by ATM, and the date you last saw it.
- Click ‘Continue’ and check the details.
- Click 'Confirm' to cancel. Your new card should arrive in 7–10 business days.
Here’s a quick demo on how it’s done:
What ME app have I got? Find out here.