Open Banking with ME.

The Consumer Data Right is designed to keep your data secure and protect your privacy.

• You decide if you want to share information
• You control what information to share
• You choose who you share your information with
• You choose when you want to stop sharing your information

The Consumer Data Right is regulated by the ACCC and the OAIC. The data standards have been developed by the Data Standards Body (DSB). These regulators oversee the Consumer Data Right system's privacy and security controls.

Please note ME does not endorse, promote, or authorise the use of services that require you to divulge your access codes or passwords.

An Accredited Data Recipient is a provider that has successfully undergone the ACCC’s accreditation process. 

Accredited Data Recipients are data receivers under CDR. These are the providers who receive a consumer’s data after the consumer has given their consent. 

These are the providers who currently hold consumer data such as banks. Registered Data Holders must share eligible customer data with a nominated Accredited Data Recipient when a customer directs them to.

Want to learn more about who you’re sharing data with, and what data you’ve shared? Here’s how:

1. Visit the data sharing Customer Dashboard.
2. Select either for ME: 'data sharing arrangements,’ or ‘Sharing started by you’. This will display an option to select active or inactive arrangements.
3. We’ll display all your active sharing arrangements and the expiry date, followed by expired sharing arrangements and the date the consent expired.
4. You can search for and click on the sharing arrangement to learn more about when the sharing arrangement access was granted, what accounts have been shared, the type of data that has been shared, and how long we will continue to share data.

You can also stop sharing your data. Locate the provider you want to stop sharing your data with and click “stop sharing” at the bottom of the screen. A message will display, reminding you of what happens when you stop sharing.

• Must be an individual, non-individual or joint account holder
• Must be 18 years of age or over 
• Must have a valid mobile phone number registered with us (this is needed to support authentication using a one-time password) 
• Must have active online or mobile banking
• Must have at least one open account 

Open Banking is available to the following ME accounts: 

• Must be an open account 
• Must have digital access to the accounts through ME Internet Banking, the ME Bank app, or the ME Go app 
• May be an individual or joint account

If the account is a non-individual (e.g. a company account), please see the Nominated Representative section.

For joint accounts:

• You, or one of the joint account holder(s) or the account(s) do not meet the eligibility criteria above (e.g. one of the joint account holders may not have active online banking), or
• You, or the other joint account holder(s), have disabled data sharing on the account. 

For secondary users:

• You, the secondary user or the account(s) do not meet the eligibility criteria above, or
• The account holder has not enabled secondary user data sharing permissions on the account

An online portal that enables customers to view and manage their data sharing consents.

Using your Open Banking credentials (mobile number or CAN, and one time SMS code), you can log in an access information such as active and expired consents, what data was shared, who it was shared with, and when.

Please note when using Open Banking we will never ask you for your pin code or passwords.

The Customer Dashboard can be accessed here.
 

For ME heritage you will need to use your customer CAN to create a consent. Note, if your CAN is less than ten-digits, then they will need to insert zeros at the start of your CAN to make up ten-digits (e.g. 0001234567).
 
For ME Go your registered mobile number will need to be used.

If you have accounts with both ME and ME Go, two separate consents will need to be created using your customer ID and mobile number.

This is because these are considered separate brands when setting up a consent.

When creating a consent for joint accounts, all parties must have active internet banking for these accounts to be Open Banking eligible. 

Please check that all parties associated with the missing accounts are signed up for internet banking and try to create the consent again.

If you are trying to create a consent for business accounts, you will need to be added as a Nominated Representative. Please see the Nominate Representative section for more information.

This could be because the third-party is not using Open Banking technology to retrieve your data. Contact the third-party to confirm. 

Please note ME does not endorse, promote, or authorise the use of services that require you to divulge your codes or passwords. Please remember that if you break your obligation to us not to disclose your codes or passwords to another person, you will be liable for any EFT transactions on your account(s) made using your codes or passwords.

Yes. You will need to provide a consent for the requests from each ADR.

Yes. You must set up a new consent to share your new account.

This is the unique customer identifier you use to log in to Internet Banking. Note if your CAN is less than ten-digits, then they will need to insert zeros at the start of your CAN to make up ten-digits (e.g. 0001234567).

To share data for accounts available in the ME Go app, please login using your registered mobile number (10 digits) instead of your CAN

We’ll never ask for your Internet Banking password to share data with accredited providers. If you choose to share your ME data with accredited providers, we’ll send you a one-time password to your registered mobile. This one-time password will expire after 5 minutes.

No, sharing your data is always your choice. You’ll be in full control of what data you share, who you share it with, and for how long.

Yes, you can choose to stop sharing data with an accredited provider at any time. You can do this by using the accredited provider’s service or through the Customer Dashboard.

No fees are charged by ME for using Open Banking.

Authorised Data Recipients may charge you fees for their services. Please refer to their terms and conditions.

You can share data for accounts closed less than two years ago, but you must also have a current open account with us.

When you use open banking, you won't be asked for your banking password. A one-time password will be sent to your phone instead. 

Please note ME does not endorse, promote, or authorise the use of services that require you to divulge your codes or passwords. 

The open banking environment is a safe and secure way to share your information and doing it this way doesn't breach ME's Internet Banking terms and conditions.

Joint accounts are available for data sharing if they meet the eligibility criteria. You won’t need approval from other joint account holders to share data with accredited providers. All account holders must have the account registered for internet banking.

However, if you or any other account holder have disabled your joint account for data sharing it will need to be re-enabled before data can be shared.

All account holders who wish to use Open Banking must be over 18 years old. This criteria is set in legislation.

A secondary user is someone who has approved account privileges to the account, such as an authorised third party or a secondary card holder.

As an account holder, you may create a secondary user instruction that will allow the secondary user to share account-related data via Open Banking. Only if a secondary user instruction is created can the secondary user share your account data via Open Banking.

Data sharing permissions for secondary users must be enabled by an account owner via the Customer Dashboard.

To start sharing your business account data, please complete this form to add a Nominated Representative.

Please note this does not apply to sole traders. Sole traders can use their personal CAN or Mobile to share their business accounts.

Once the form has been processed, the nominated representative will use their personal CAN/customer ID and mobile number to manage data sharing consents. Please ensure the nominated representative is eligible for data sharing, including having online access to the account(s). 

For non-individual (business) data sharing:

• A nominated representative must be authorised to enable data sharing on behalf of a business or non-individual entity (such as a sole trader or trust).
• The nominated representative must:
  • Be aged 18 or older; and
  • Have access and authority to the business account they wish to share; and
  • Have a registered mobile number and email with ME.
• Multiple nominated representatives can be authorised to manage data sharing on behalf of a business if they meet the above criteria.

To remove a Nominated Representative, please complete this form to remove a Nominated Representative. 

When an authorised representative is removed, we will also revoke their nomination to share data. Note: Any arrangements to share that have been created prior to the nominated representative being revoked will continue. 

Yes, an authorised representative of the business entity may add multiple Nominated Representatives.