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Here’s how to retrieve remediation funds owed.
Owed by ME?
Here’s how to retrieve remediation funds owed.
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What is remediation funds owed?
What is remediation funds owed?
Remediation funds could be underpaid interest, incorrectly charged fees or compensation – and if that’s the case we’d like to apologise for the error, and make things right, by rehoming these funds with owners who we know would like them back.
If we are fixing an error, we will contact you to let you know and give you a refund of any money we owe you. However, we may not be able to get in touch with you because you no longer bank with us or you’ve moved house and have not updated your contact details.,
Please fill out a simple form below and we will begin to investigate and if correct, claim and send back to you as soon as possible.
Submit a request
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What happens next?
Group Customer Remediation will respond to your enquiry within 15 business days. If you are identified as being owed remediation funds, proof of identify & account ownership will be required to approve your claim. These documents will be requested upon notification if your enquiry is successful.
If you have received a letter from ME directing you to complete a Remediation Funds Owed enquiry, please input your Unique Identifier Code in the Additional Information text box. The Group Customer Remediation Team will respond to your enquiry within 15 business days.
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How will this affect my tax return?
Certain payments may have tax implications. It is best to speak to a registered tax advisor or visit
The Australian Tax Office website for general information.
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How ME keeps your data safe.
With multiple major cyber security breaches making the news recently, it’s understandable for you to have concerns.
As a bank, customer data is the utmost priority to ME. Our teams keep you protected and are always proactively monitoring for suspicious activity.
ME recently improved our systems and processes, implementing more secure and convenient means of authentication, and our focus is always on significantly investing in the protection of you and your personal information.
For more information, check out our
Don’t Scam Me. webpage.
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What ME does to keep you safe online.
By Banking with ME, you put your trust in us – and that’s not something we take lightly. To help you understand how and why customer information is stored, and how we keep your information safe, we’ve laid it out in our Privacy and Credit Reporting Policy (and you don’t need a law degree to understand what it says).
If you have any burning questions about how ME uses, stores or shares your personal or credit information, check out our
Privacy and Credit Reporting Policy