National Customer Contact Centre
Open Monday to Friday 8am to 8pm and Saturday 9am to 5pm (AEDST).

13 15 63
Select 2 - Credit card and debit card enquiries
Select 3 - Savings accounts, transaction accounts and term deposits
Select 4 - Home loans and personal loans
Select 5 - All other enquiries including internet banking

24-hour automated phone banking
For account balances, transaction enquiries and fund transfers
13 15 63
Select 1
24-hour card activation
To activate a card, choose a card PIN or change your PIN. more info
1300 307 986
Lost or stolen cards
Open 24-hours
13 15 63
Select 2, then 2 again
Request a call back
We're happy to call you back if that suits you better.
Request a call back (Personal Banking)
Request a call back (Business Banking)
Book a mobile banker
Mobile bankers can visit you at a time and place that’s convenient for you for an obligation-free discussion about your home loan.
Make a booking here
Email enquiries

Secure email (existing customers only)

General enquiry email

*Please note, we are unable to provide information relating to existing accounts or the progress of applications through general email.

Written enquiries PO Box 1345
Melbourne, VIC 3001
Complaints, Compliments and Comments
Positive or negative, we'd love to hear from you.
Contact our Customer Relations Team
BSB numbers

At ME, we use two BSB numbers.

944 300 - This BSB applies to our EveryDay Transaction Account, InterestME Account, Personal Loan, Standard Home Loan, Ultimate Offset Account and Interest Only Investment Loan.

944 600 - This BSB applies to our Online Savings Account, Business Online Savings Account, Term Deposit, Basic Home Loan and Flexible Home Loan.

Overseas phone enquiries + 61 3 9708 4001
Business banking enquiries
Open Monday to Friday 9am to 5pm (AESDT)
1300 658 108
Social media
We’re available on Facebook and Twitter to talk and assist you Monday to Friday 9am to 5pm (AEDST, excluding Victorian public holidays).

Like ME Bank on Facebook
Follow ME Bank on Twitter

Career opportunities at ME Bank Email your resume
About careers at ME Bank
Fax 03 9708 4799  Personal Banking
03 9708 4681  Business Banking
Send paper application forms to: Reply paid, GPO Box 1345
Melbourne, VIC 8060
Head office

Level 28, 360 Elizabeth Street
Melbourne VIC, 3000

Sales and Service Centres

VIC Sales and Service Centre
ACTU House
Shop 2, 365 Queen St. Melbourne VIC 3000
P 03 9672 2400 | F 03 9600 2798
Open 9am - 5pm Monday to Friday

SA Sales and Service Centre
Ground Floor 18-20 King William St.
Adelaide SA 5000
P 08 8414 4017 | F 08 8414 4001
Open 9am - 5pm Monday to Friday


  State office Office address and phone Trading hours
  Canberra, ACT Ground Floor, 11 London Circuit
P 02 6272 0700
Monday to Friday 9am to 4.30pm
  Hobart, TAS Ground Floor, 119 Macquarie Street
P 03 6220 8900
Monday to Friday 9am to 4pm
  Sydney, NSW Level 13, 44 Market Street
P 02 8296 0364 
Monday to Friday 9am to 4pm
  Perth, WA Level 3, 54 Cheriton Street
PERTH, WA 6000
P 13 15 63
Monday to Friday 9am to 4pm
  Darwin, NT Level 1, 82 Smith Street