internet banking FAQs.

How do I log in to internet banking?

You only need two things:

  1. 1. Your customer ID (sent by email when you first joined ME).
  2. 2. Your access code (sent by text message to your phone when you first joined).

Once you’ve located those, just click on the ‘internet banking login’ link that appears on the top-right of every page of the ME website, log in with your details, and get banking.

If you don’t know your customer ID, you can find it out by giving us a call on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).

If you’ve got your customer ID but not your access code, you don’t need to call – you can reset your access code yourself online.


Are there any ‘how to’ videos on using internet banking?

Great question. We’ve got a whole bunch of videos – you can find them all here.


How do I pay BPAY bills online?

It’s easy – here’s a quick video that shows how to do it.


How do I make transfers using internet banking?

Here’s a video that shows you how – it even covers things like setting up transfers to happen in the future and how to change your transfer limit.


How do I manage my cards using internet banking?

We’ve put together a ‘how to’ video that shows you exactly how to activate cards, set and change card PINS, and temporarily stop or permanently cancel cards – you can check it all out here.


How do I search my transaction history for specific transactions?

Here’s a little video that shows you some tips and tricks on using the search function in your transaction history.


How do I get the ME mobile app?

Our free ME mobile banking app works on most phones and devices – just search for ‘ME bank’ on Google Play or the iTunes Store.

Keep in mind that you’ll need to have logged in to internet banking online at least once before you can use the mobile app.


How do I reset my access code?

If you’ve forgotten your access code, you can reset it yourself online, any time you want – as long as you’ve registered your mobile phone number with us. (If you haven’t, just give us a call on 13 15 63 to get it sorted.)

There’s a video on how to reset your access code, but here’s the a quick overview:

  • Make sure you’ve got your mobile phone handy (we’ll need to send you an SMS as part of the reset process), and, most importantly, make sure you stay on the same computer, phone or tablet all the way through the reset process.
  • Click on the link at the bottom of the internet banking login page that says Forgotten your access code?
  • Put in your customer ID and date of birth. 
  • Check your email for an access code reset email, and click on the link.
  • We’ll send an SMS to your phone with a confirmation code; enter it to finalise the reset.
  • Put your new access code in – making sure not to use anything too simple or easy to guess.
  • Go try logging in with your new access code; it should be working right away.


What do I do if my account gets locked?

If your account is locked, just get in touch and we’ll sort it out.

Call us on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).


Why am I being asked to put in an SMS authentication code?

It’s an extra layer of security – a final line of defence to make it extra-tough for hackers to steal from your accounts.

When you do certain things using internet banking, we’ll send a short confirmation code to your mobile phone by SMS. You just need to enter the one-time code to finish up whatever you’re trying to do.
These are the kinds of situations where we’ll send you an authentication code:

  • Transferring money to a new payee for the first time
  • Paying a new BPAY biller for the first time
  • Viewing or changing your personal details
  • Activating a card
  • Changing a card PIN
  • Increasing your internet banking daily transfer limit


If you run into any problems using authentication codes, get in touch on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).


I haven’t used my internet banking for months, and now it’s locked. How come?

To help protect your banking details, we block access to internet banking after you haven’t logged in for nine months.

If you’ve been locked out of your internet banking, just get in touch to get access again – call us on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).


How do I change my loan repayments using internet banking?

If you’ve got a variable interest home loan, you can use internet banking to change your repayment amount whenever you want (as long as you meet the minimum repayment amount).

There’s a video that takes you through the process – you can check it out here, or you can follow the below:

  • From your internet banking home page, click on your loan account.
  • Click on the ‘details’ box in the account overview.
  • Inside the ‘details’ box, click on ‘more details’.
  • At the bottom of your loan details, click on ‘change’.
  • Scroll down, enter your new repayment amount in the box provided, and hit ‘continue’ to finalise the change.

Note that you can’t change your repayments online for fixed interest loans or Interest Only Investment Loans.


How do I get online statements?

There’s a video that shows how to do this, or you can follow these instructions:

  • Log in to internet banking, click ‘accounts’ at the top of the screen and choose ‘statement options’ from the drop-down menu.
  • You’ll see a list of your accounts – find the one you want to get online statements for, click the ‘down arrow’ icon to the right of that account, and choose ‘statement options’ from the drop-down list.
  • Choose whether you want paper or online statements for the account, and then hit ‘continue’.
  • Hit ‘confirm’ to finalise your changes.


How do I change back to paper statements?

If you change your mind about getting online statements, it’s easy to change back. It’s essentially the same process as setting your statements to online; here are the step-by-step instructions:

  • Log in to internet banking, click ‘accounts’ at the top of the screen and choose ‘statement options’ from the drop-down menu.
  • You’ll see a list of your accounts – find the one you want to get online statements for, click the ‘down arrow’ icon to the right of that account, and choose ‘statement options’ from the drop-down list.
  • Change your account’s statement options to ‘by mail’ and click ‘continue’.
  • Hit ‘confirm’ to finalise your changes.


Where do I find my online statements?

First up, you need to make sure you’re registered for online statements. Once that’s done, here’s how you can view your online statements:

  • Log in to internet banking, click ‘accounts’ at the top of the screen and choose ‘view statements’ from the drop-down menu.
  • Choose the account you want to check from the ‘Account to view’ drop-down menu.
  • Click on the statement you want to view. 

For all the visual learners out there, we’ve got a video on how to do this very thing – check it out here.


Why can’t I get statements sent to me by email?

Because email is more vulnerable to being compromised by fraudsters, it’s more secure for us to send your banking details to you using internet banking. We know it’s less convenient – but it’s a small price to pay for keeping your money safe.


How far back can I view my online statements?

Online statements are available back to October 2005 (when iPods were all the rage and Pluto was still a planet).


How often will I get online statements?

It depends on the kind of account you have – the simple answer is that they come just as often as your paper statement would have.


Can I still see online statements for an account I’ve closed?

In a word, no. Once you’ve closed an account, you won’t have access to its online statements. In this situation, it’s a good idea to save any statements you might need before the account’s closed down.

For any account you close, your final statement will be sent to you by mail, even if you’d normally get online statements for that account. 


Joint signatures are needed to authorise anything to do with our account. Can I still use internet banking?

You can log in and see your account – and do things like check its balance and view its transaction history – but you won’t be able to actually make transactions or make any changes to the account. 


How can I see my statements in date order (chronological order)?

Once you’ve navigated to accounts, select view statements, and then selected which account to show – you will see a list of your statements.

To view them in date (or chronological) order, click on the column named “Statement Date” to see them in order by date.


Is private browsing mode in Safari supported?

Answer - You can’t use ME’s internet banking in private browsing mode. To turn off private browsing, tap on the following icon Private Mode V2 in your browser and then tap ‘Private’. When private browsing is off, Safari will appear as white or gray.


A ME consultant has offered to ‘Screen Share’ with me. What does that mean?

Answer - Screen Share is a tool that lets a remote ME employee see what you’re seeing on your internet banking screen, so that they can better guide you through using it. The ME employee can even highlight parts of your internet banking screen, to make sure there’s no confusion about what you’re discussing, but they can’t interact with your computer in any way – you’re still the only one who can actually use your internet banking.

Is it safe to use ME’s Screen Share? It is. The ME employee that you’re screen sharing with will only see the internet banking screen you’re currently looking at. They can’t control your computer at all, they can’t look at anything else on your computer, and you can end Screen Share anytime you like.

How will I know if Screen Share is running? You can always tell when Screen Share is active – a little pop-up window will always be visible while it’s running, and you can stop Screen Share at any time by closing that pop-up.

Screen Share Connection

What devices does Screen Share work for? Screen Share can be used with ME’s internet banking on any browser on a desktop computer. It can’t be used on the ME banking app or on phones or tablets