Important security advice for internet banking customers
You may have heard about email scams targeting internet banking customers of other banks. Scam emails that appear to be from the bank either:
Most scam emails include false statements intended to create the impression that there is an immediate threat or risk to your account. In other cases the emails have promised a prize or other special benefit or tell you to install software from the email that checks and removes viruses.
If you have gone to our website and logged into Internet Banking, we may send you emails via the secure email functionality about transactions on your account. However, even when using the secure email functionality, we will never ask you for your account access code.
We expect you to be security conscious and to take steps to protect your personal information when you are using internet banking.
Protect your personal computer
We recommend that you:
Protect your security
Follow these tips below to maximise the security of your personal information when using internet banking:
What do we do for you
We understand the need to provide a secure and safe environment for our customers to transact and communicate over the internet.
To protect your information, we have the following three levels of security:
1. Site authentication
Authentication is the process of determining whether someone or something is, in fact, who or what it is declared to be. In private and public computer networks (including the internet), authentication is commonly done through the use of digital certificates. A digital certificate is an electronic identifier that establishes a computer's credentials when doing business or other transactions on the internet. Our Internet Banking website is authenticated with a digital certificate. This happens automatically and does not require you to do anything. If a prompt appears asking you to accept a digital certificate, then this indicates that the website may be fake and if you proceed, your account could be compromised. Contact ME Bank on 13 15 63 in this instance.
To ensure all communication between you and us is secure, we employ an industry approved 128-bit cryptographic algorithm. You will notice when you click on the 'log on' option on our home page, a new browser window opens. This new window is encrypted with Secure Socket Layer (SSL) technology to provide you with a secure channel through which you may transact and communicate.
3. Browser requirements
All pages on our internet banking are encrypted using 128-bit SSL encryption. In order to utilise these secure technologies, it is essential your internet browser supports 128-bit encryption. The minimum browser requirements to access our internet banking are as follows:
|Windows 2000||6.0 and above||1.5 and above|
|Windows XP||6.0 and above||1.5 and above|
|Mac OS||1.5 and above|
Application level security
Application level security is implemented with the use of a Customer ID and access code unique to each customer. Using the unique Customer ID and access code, you are identified to the system and thus only details specific to you are displayed.
No ME Bank employees have access to or are able to determine your access code. We will never ask for your access code.
We regularly review developments in security and encryption technologies. Despite our security technologies, no data transmission over the internet can be guaranteed as completely secure. We expect you to be security-conscious and to take steps to protect your security.